Return & Replacement Policy

Updated: 29th October 2023

At ChinaDrop, we want to make your experience as smooth as possible. Please carefully review the following guidelines regarding returns, delays, lost parcels, and claims.

We generally do not recommend returning goods to us in China, as it is often not cost-effective. However, if you choose to return an item, please declare a low value on the package. Otherwise, duties and taxes may be applied, which will be added to your invoice.

Please note that coverage for delays due to extraordinary circumstances will not apply. This includes, but is not limited to: epidemics/pandemics, national or international political issues, strikes, riots, wars, or natural disasters such as heavy snow.

Damaged Orders

Damage must be reported within 7 days of receipt. Claims submitted after this period cannot be accepted.

Only transit-related damages are covered. Damage caused by misuse, careless unpacking (e.g., cutting with sharp tools), or intentional tampering will not be accepted.

Claims without clear proof linking them to the original order (e.g., missing name, address, or email match) will be rejected.

Quality Issues

Products are inspected before shipping, but minor imperfections may occasionally occur.

For small issues such as light scratches, a loose thread, or slight color variation, full refunds or replacements cannot be provided. Instead, we may offer partial credit as a goodwill gesture.

For significant defects, please submit a claim as per the refund process.

Missing Products or Parts

If an order arrives incomplete or missing components, only the affected item or part will be replaced. Full order refunds or replacements will not be provided.